IT With a Human Touch

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Real-time IT Service Statistics

Support Ticket Response Time

18.4 Mins

Real-time processing of customers issues and tickets from reception to response

Support Ticket Resolution Time

2.9 Hrs

Real-time processing of customers issues and tickets from reception to completion

Real-time survey results directly from customers following issue resolution

“This is only my second experience with your support team and I couldn't be more satisfied. Very efficient, helpful and did not make me feel uncomfortable because of my lack of understanding of computers. Thanks so much. NO SUGGESTIONS FOR IMPROVEMENT, you are GREAT just the way you are!”

Jan

Design and Development by Imagemakers

 
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