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Real-time IT Service Statistics

Support Ticket Response Time

5.8 Mins

Real-time processing of customers issues and tickets from reception to response

Support Ticket Resolution Time

2.9 Hrs

Real-time processing of customers issues and tickets from reception to completion

Real-time survey results directly from customers following issue resolution

“I absolutely love the assistance that I am provided by Premier One to keep our systems running and the follow up work they do is impeccable. :) Thank you for all you do!!!!!!”

Debra

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